---
title: "Recovering Your 3DIMLI Account"
description: "Reset your password and regain access to your 3DIMLI account. Step-by-step guide for account recovery."
canonical_url: "https://support.3dimli.com/Guides/Recovering%20Account"
md_url: "https://support.3dimli.com/Guides/Recovering%20Account.md"
source: "docs/Guides/Recovering Account.md"
x_aeo_version: "1.0"
estimated_tokens: 1106
---

# Recovering Your 3DIMLI Account

If you’re unable to sign in to your 3DIMLI account because you forgot your password, don’t worry - recovering access is quick and secure. Follow the steps below to reset your password and regain access.

Video: [How to reset your password | Complete Tutorial](https://www.youtube.com/embed/SkChPp_HZdI)

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## When Should You Use Account Recovery?

Use this process if:

- You forgot your password
- Your password is not working
- You want to secure your account with a new password

---

## Step-by-Step Account Recovery Guide

### **Step 1: Open the Sign In Menu**

1. Visit **https://www.3dimli.com**
2. Click the **profile icon** in the top-right corner
3. Select **Sign In**

![3DIMLI Recovering Account Step 01](https://media.3dimli.com/3DIMLI-Images/docs/Recovering%20Account/3DimliRecoveringAccountStep01.avif "3DIMLI Recovering Account Step 01")

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### **Step 2: Click “Forgot Password?”**

On the **Sign In** screen:

- Cliick the **Forgot?** Button right above the password field.

OR
- Click the **Forgot Password?** link below the sign-in form

This opens the **Reset Password** dialog.

![3DIMLI Recovering Account Step 02](https://media.3dimli.com/3DIMLI-Images/docs/Recovering%20Account/3DimliRecoveringAccountStep02.avif "3DIMLI Recovering Account Step 02")

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### **Step 3: Enter Your Email or Username**

- Enter the **email address or username** linked to your 3DIMLI account
- Click **Reset Password**

A password reset link will be sent to your registered email.
![3DIMLI Recovering Account Step 03](https://media.3dimli.com/3DIMLI-Images/docs/Recovering%20Account/3DimliRecoveringAccountStep03.avif "3DIMLI Recovering Account Step 03")

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### **Step 4: Check Your Email**

You’ll see a confirmation screen saying **“Check Your Email”**.

1. Open your email inbox
2. Look for an email from **3DIMLI**
3. Click the **Reset Password** link inside the email

![3DIMLI Recovering Account Step 04](https://media.3dimli.com/3DIMLI-Images/docs/Recovering%20Account/3DimliRecoveringAccountStep04.avif "3DIMLI Recovering Account Step 04")

> **Didn’t receive the email?**
> - Check your **Spam / Junk** folder
> - Check your **email antivirus or security filters**
> (Some email providers block password reset emails)
> - Make sure your inbox is not full or restricted
> - Ensure you entered the correct email
> - Wait **2-3 minutes** and try again

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### **Step 5: Create a New Password**

On the **Reset Password** page:

1. Enter your **new password**
2. Confirm the password
3. Click **Reset Password**

Choose a strong password you haven’t used before.
![3DIMLI Recovering Account Step 05](https://media.3dimli.com/3DIMLI-Images/docs/Recovering%20Account/3DimliRecoveringAccountStep05.avif "3DIMLI Recovering Account Step 05")

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### **Step 6: Password Reset Successful**

You’ll see a **“Password changed successfully”** confirmation.

You’ll be automatically redirected to the **Sign In** page.

![3DIMLI Recovering Account Step 06](https://media.3dimli.com/3DIMLI-Images/docs/Recovering%20Account/3DimliRecoveringAccountStep06.avif "3DIMLI Recovering Account Step 06")

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### **Step 7: Sign In Again**

- Enter your email or username
- Enter your **new password**
- Click **Sign In**

You now have access to your account again.

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## Security Tips

- Never share your password with anyone.
- Use a unique password for 3DIMLI.
- Reset your password immediately if you suspect unauthorized access.

---

## Common Issues & Solutions

### I didn’t receive the reset email
- Check Spam or Junk folders.
- Confirm your email is registered with 3DIMLI.
- Retry after a few minutes.

### I still can’t access my account

If you’ve reset your password but still can’t sign in, check the following:

- **Admin block**
 Your account may be temporarily restricted due to security or policy reasons.

- **VPN or Proxy usage**
 Disable VPNs or proxies and try again.
 Some locations or IP addresses may be blocked for security.

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## Need More Help?

If you’re still facing issues, contact us at:

**Support Email:**
**support@3dimli.com**

Please include:
- Your registered email address.
- A brief description of the issue.

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### Related Pages

- [Store Settings](/managing-your-dashboard/settings/store)
- [Getting Paid](/getting-paid/overview)
- [Security Settings](/managing-your-dashboard/settings/security)
- [Becoming a Seller](/become-seller)